Move device from 'basic' to 'starter' plan

Iain

Hi,

I've got a device within an auto-generated group that was created when I purchased a single-device basic plan that has expired. Can I move that device to a group within the 'starter' plan?

I tried doing it through the UI Portal and it looks like I can't do it there because I would exceed the number of devices in the 'starter' plan. I've tried entering a different key in the device, but it looks like this can't be changed and is locked to the device.

Any ideas?

Thanks

smieschek

Hi @Iain
We are working on a new device overview, I think it's not possible in the currently available version. I've switched the license's groups for you.

Edison517

@smieschek I need my device switched over, also. I cannot do it myself and now my device will not connect to the server and has an issue with the license. Please move mine to fix it.

smieschek

Hi @Edison517
I've switched your device over to a group connected to the starter subscription.