Windows Installer Won't Login

TLR

Trying to login with my emteria account and it takes about 10 minutes "thinking" with a greyed out authorize button and then finally displays "login failed - try again" in red.

IKS

Just tested it with 2 different PCs and it seems to work fine in our setup. Our server logs show that you were correctly authenticated each time. Did it work out eventually?

uberNoobZA

Same is happening to me, except that it does not wait for 10 minutes. It comes up with the red login failed immediately. I have tried this on 2 separate email accounts

IKS

Can you please provide us some more details about your environment (OS version)?

uberNoobZA

Windows 10 Professional x64, running as administrator

uberNoobZA

Ah it worked now !! Don't know why it didn't at first. Maybe I just needed to wait a little for whatever system your installers accesses to recognize my new login. If it helps, after first failing to authorize, I waited about 7 or 8 minutes before trying again and then it worked. Thanks :-)

IKS

Thanks for your feedback! We are glad it is working as intended.

Gooden

My windows installer is giving the same error.
I Can't login

IKS

@Gooden, can you please login to the website first?
EDIT: If it works, login to the installer again.

Gooden

Now that i logout i can't login again

Gooden

Ok working.
I think i know the error. When I made my account I inputed a pass with no Letters. only numbers. and it can't be i think.

Corrected

IKS

@Gooden, thank you very much for this information. It might help us solving this issue.