How to unbind or remove a device?

aroeira

I tested Emteria on two devices, but now that I've switched to a paid subscription, I'd like to remove them.

How can I do it?

smieschek

@aroeira does it mean that you won't be using these devices anymore for testing? Or did you have another account and want it to be merged with the paid account?
In any case, please DM me the serial numbers of the devices, or write them to support@emteria.com

aroeira

@smieschek,the test was merged in the paid account, and at least one device is not intended for use.
Ok, I'll send to you the serial number.

Thanks.

Subjam

Hi, I'm piggybacking on this as I'm pretty much in the same situation. I need to unbind/remove/migrate a device in a personal test Emteria acct. to a business account. I've emailed support@emteria.com a couple of times w/the device's serno and other acct. info, since about a week ago, but haven't gotten a response.

smieschek

Closing this thread as moving these devices is completed.
For new requests please open new threads.