TWOLIFESTYLES We just created a new account activated the three starter licenses and then tried to activate a raspberry pi flashed with your latest software and when we get to the point where it asks for an activation code or a login I type my login and it says request failed
smieschek Hi @TWOLIFESTYLES yeah, I see. The thing is, we only allow a device to be activated by one user. If another one tries to get hold of it, we show an error at the moment. The device you have tried is already in a group from developers@twolifestyles.org Can you get hold of that account?
TWOLIFESTYLES Here's the thing, we tried that first! We tried signing into that account when we needed to use the device. It still gave the same error. That's why we assumed we would eat need to create a new account. Neither seemed to have worked though.
TWOLIFESTYLES Hmm i just got into the office and now it worked with Developers account. Very weird. Thanks for whatever you did. The other license on the account that wasnt used for over a year was from a PI that got water damage. Could that one be released/removed?
smieschek @TWOLIFESTYLES Glad it works. Sorry to hear about your broken device, I've released the license.
smieschek @TWOLIFESTYLES how are your tests going? Would you like to share the use-case with us? You can also drop us an email to sales@emteria.com
