installer has stopped working

humpydog

Hello,
brand new pc with win 7 64 bit and all windows updates. (yes I had to get a 64 bit computer to run this). Downloaded the program, installed it. All went well. Went and ran the program. I get the UAC prompt, hit yes. Then I get the error message installer has stopped after a couple seconds. Have rebooted. Also tried running as administrator. No success. Any help appreciated.

IKS

Please check this dialog for any details about the crash.

humpydog

Not sure what you mean?

IKS

Check the "Installer stopped working" dialog for more details.

humpydog

I don not get a box to find out why. I only get close program box

humpydog

Faulting application name: installer.exe, version: 0.0.0.0, time stamp: 0x5b5f27f8
Faulting module name: ig4icd64.dll, version: 8.14.10.1930, time stamp: 0x4aba7134
Exception code: 0xc0000005
Fault offset: 0x00000000002a3cb5
Faulting process id: 0xebc
Faulting application start time: 0x01d4751b2f03e5d1
Faulting application path: C:\Program Files\Emteria\Installer\installer.exe
Faulting module path: C:\Windows\system32\ig4icd64.dll
Report Id: 6d54de9f-e10e-11e8-b6bc-00217036e377

humpydog

System
- Provider
  
  [ Name] Application Error
- EventID 1000
  
  [ Qualifiers] 0
  
  Level 2
  
  Task 100
  
  Keywords 0x80000000000000
- TimeCreated
  
  [ SystemTime] 2018-11-05T15:21:12.000000000Z
  
  EventRecordID 1254
  
  Channel Application
  
  Computer NewUser-PC
  
  Security

EventData

installer.exe
0.0.0.0
5b5f27f8
ig4icd64.dll
8.14.10.1930
4aba7134
c0000005
00000000002a3cb5
ebc
01d4751b2f03e5d1
C:\Program Files\Emteria\Installer\installer.exe
C:\Windows\system32\ig4icd64.dll
6d54de9f-e10e-11e8-b6bc-00217036e377

humpydog

System
- Provider
  
  [ Name] Microsoft-Windows-DNS-Client
  [ Guid] {1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}
  
  EventID 1014
  
  Version 0
  
  Level 3
  
  Task 0
  
  Opcode 0
  
  Keywords 0x4000000000000000
- TimeCreated
  
  [ SystemTime] 2018-11-05T15:22:19.069851400Z
  
  EventRecordID 3964
  
  Correlation
- Execution
  
  [ ProcessID] 1016
  [ ThreadID] 2356
  
  Channel System
  
  Computer NewUser-PC
- Security
  
  [ UserID] S-1-5-20

EventData

QueryName e990.g.akamaiedge.net
AddressLength 16
Address 02000035C0A801010000000000000000

humpydog

Help

IKS

Thanks for reporting. I did some research about ig4icd64 and it seems to be Intel's graphics driver. There's not much we can do here, as Intel's drivers are known for crappy OpenGL support.

humpydog

Thx. Now to find a different x64 pc