Installer Instantly Crashing in Win 10

Di11on

Hi folks,

I have downloaded the latest windows installer and am trying to run it under Windows 10.

For me - I see a cmd window open with some status messages regarding openSSL, then the GUI opens and disappears after a second or two.

This is unlike other reported crashes that seem to occur during the SD card writing phase. I am unable to even initiate the process or view the GUI.

I tried Win 7 compatability mode but that doesn't work either.

Would be grateful for assistance.

Di11on

Here are the full contents of the log file:

+00:00 (, 0) Starting emteria installer v0.6-16-gc6254ca
+00:00 (, 0) Detected SSL support: true 
 - runtime version: "OpenSSL 1.0.2q  20 Nov 2018" 
 - build version: "OpenSSL 1.0.2j  26 Sep 2016"

Di11on

Ok, so I made sure the openSSL versions are the same and get the same behaviour:

+00:00 (, 0) Starting emteria installer v0.6-16-gc6254ca
+00:00 (, 0) Detected SSL support: true 
 - runtime version: "OpenSSL 1.0.2j  26 Sep 2016" 
 - build version: "OpenSSL 1.0.2j  26 Sep 2016"

Any assistance would be greatly appreciated

Di11on

Not sure if this helps:

Faulting application name: installer.exe, version: 0.0.0.0, time stamp: 0x5c49a97d
Faulting module name: ig9icd64.dll, version: 22.20.16.4708, time stamp: 0x594460aa
Exception code: 0xc0000005
Fault offset: 0x0000000000551369
Faulting process id: 0x1ccc
Faulting application start time: 0x01d55607ffd3cab0
Faulting application path: C:\ProgramData\Emteria\installer.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\ki123430.inf_amd64_042498c89f5f5cc0\ig9icd64.dll
Report Id: f8f5e79e-aa75-4c92-a01e-5ccd568abe22
Faulting package full name: 
Faulting package-relative application ID:

Cee123

That's interesting. Seems to be an issue or incompatibility with that one file.
ig9icd64.dll

But sounds like that driver file is needed for the Intel Graphics Chip.

Di11on

Looking into this further, seems to be an issue with the Intel 520/620 series Graphics driver and it's support for OpenGL. E.g. here: https://forums.intel.com/s/question/0D50P0000490TmkSAE/accessviolation-in-ig9icd64dll?language=en_US

For some reason my laptop bluescreens when trying to update the graphics driver so I'll just have to wait till I'm home from holiday and try on my desktop.

Di11on

So I eventually managed to install latest Intel graphics drivers and this problem has gone away. Managed to flash SD card. The installation is now hanging on installing service exec 11

Cee123

Not sure what that problem would be. Are you using the latest Emteria installer?

It could be a corrupt windows service or something like that. You could try running checkdisk for errors.

Or in command prompt
sfc /scannow
dism /online /cleanup-image /restorehealth

I also managed to find this, not sure if it's related
https://www.veritas.com/support/en_US/article.100016239.html

Di11on

Thanks @Cee123 - I got over the installer problem - it was a bug in the intel HD 520 series graphics driver - problem went away when I updated the graphics drivers.

The current problem I'm having (as posted here #782) is that the android boot process hangs on:
init: Starting service 'exec 11 (system/bin/bootstat/)'...

Edit: just to clarify that this is when I've successfully flashed the sd card and I am trying to boot up the pi for the first time with Emteria... during the boot process, it hangs after the above terminal output

Cee123

No worries. Ahhh OK it happens during the Emteria setup. Not sure what that would be. Really strange. :neutral: