Received Voucher Code - But fails when trying to activate

TieniedeklerkTieniedeklerk
edited November 10 in Web portal

I received my first voucher code via email - but when I enter this voucher on Redeem it says redemption failed?

Comments

  • kalkovkalkov

    @Tieniedeklerk, please check if you have a valid name set in your profile.

  • DbarnDbarn

    I also have the voucher code sent via email, but redemption fails. I verified that I have set my name in my profile.
    What can I do?

  • TVootsTVoots

    I have the exact same issue. The voucher will not work

  • kalkovkalkov

    @Dbarn, @TVoots, can you post a screenshot or a message you are receiving? How do you know it fails?

  • kalkovkalkov

    Our internal reporting shows that both of you have successfully redeemed your vouchers and activated devices. @Dbarn, @TVoots, could you please share a bit of additional information about what you did, so we can improve our UX for other users?

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