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installer has stopped working

Hello,
brand new pc with win 7 64 bit and all windows updates. (yes I had to get a 64 bit computer to run this). Downloaded the program, installed it. All went well. Went and ran the program. I get the UAC prompt, hit yes. Then I get the error message installer has stopped after a couple seconds. Have rebooted. Also tried running as administrator. No success. Any help appreciated.

Comments

  • Please check this dialog for any details about the crash.

  • Not sure what you mean?
  • Check the "Installer stopped working" dialog for more details.

  • I don not get a box to find out why. I only get close program box

  • Faulting application name: installer.exe, version: 0.0.0.0, time stamp: 0x5b5f27f8
    Faulting module name: ig4icd64.dll, version: 8.14.10.1930, time stamp: 0x4aba7134
    Exception code: 0xc0000005
    Fault offset: 0x00000000002a3cb5
    Faulting process id: 0xebc
    Faulting application start time: 0x01d4751b2f03e5d1
    Faulting application path: C:\Program Files\Emteria\Installer\installer.exe
    Faulting module path: C:\Windows\system32\ig4icd64.dll
    Report Id: 6d54de9f-e10e-11e8-b6bc-00217036e377

    • System

      • Provider

      [ Name] Application Error

      • EventID 1000

      [ Qualifiers] 0

      Level 2

      Task 100

      Keywords 0x80000000000000

      • TimeCreated

      [ SystemTime] 2018-11-05T15:21:12.000000000Z

      EventRecordID 1254

      Channel Application

      Computer NewUser-PC

      Security

    • EventData

      installer.exe
      0.0.0.0
      5b5f27f8
      ig4icd64.dll
      8.14.10.1930
      4aba7134
      c0000005
      00000000002a3cb5
      ebc
      01d4751b2f03e5d1
      C:\Program Files\Emteria\Installer\installer.exe
      C:\Windows\system32\ig4icd64.dll
      6d54de9f-e10e-11e8-b6bc-00217036e377

    • System

      • Provider

      [ Name] Microsoft-Windows-DNS-Client
      [ Guid] {1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}

      EventID 1014

      Version 0

      Level 3

      Task 0

      Opcode 0

      Keywords 0x4000000000000000

      • TimeCreated

      [ SystemTime] 2018-11-05T15:22:19.069851400Z

      EventRecordID 3964

      Correlation

      • Execution

      [ ProcessID] 1016
      [ ThreadID] 2356

      Channel System

      Computer NewUser-PC

      • Security

      [ UserID] S-1-5-20

    • EventData

      QueryName e990.g.akamaiedge.net
      AddressLength 16
      Address 02000035C0A801010000000000000000

  • Thanks for reporting. I did some research about ig4icd64 and it seems to be Intel's graphics driver. There's not much we can do here, as Intel's drivers are known for crappy OpenGL support.

  • Thx. Now to find a different x64 pc
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