How to remove license and move to new device

boomhauerukboomhaueruk
edited April 2022 in Web portal

Hi,
Quick question - I installed Emteria to a Raspberry Pi, which pretty swiftly died.
Haven't thought about it for a while, now just got a new PI, wanted to install Emteria.

I've read this;
https://emteria.com/kb/introduction-to-licenses

Am I reading this right "After successful activation of your device your license can not be disconnected from this activated device and can not be transferred to another device after the activation."

That's it? I bought a license and can't move it if the Raspberry Pi dies? Or under any circumstances?

Please tell me I'm reading that wrong!

Comments

  • smiescheksmieschek

    Hi @boomhaueruk,
    Sorry to hear that your device broke! Can you send an email to support at emteria with your account email and the license in question so that we can take a look into your case.

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