Free plan voucher code not working

Hi,
I registered for a free plan, received the email with a voucher code but it's not working.
I made sure that there are no leading or trailing spaces.
Also I don't have a bell on my dashboard.

Note that when I first registered my account got deleted for some unknown reason - I registered again with the same email and I received the same voucher code as with my first registration attempt.

Can you help?

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