Installer Instantly Crashing in Win 10

Hi folks,

I have downloaded the latest windows installer and am trying to run it under Windows 10.

For me - I see a cmd window open with some status messages regarding openSSL, then the GUI opens and disappears after a second or two.

This is unlike other reported crashes that seem to occur during the SD card writing phase. I am unable to even initiate the process or view the GUI.

I tried Win 7 compatability mode but that doesn't work either.

Would be grateful for assistance.

Comments

  • Here are the full contents of the log file:

    +00:00 (, 0) Starting emteria installer v0.6-16-gc6254ca
    +00:00 (, 0) Detected SSL support: true 
     - runtime version: "OpenSSL 1.0.2q  20 Nov 2018" 
     - build version: "OpenSSL 1.0.2j  26 Sep 2016"
    
    
  • edited August 18

    Ok, so I made sure the openSSL versions are the same and get the same behaviour:

    +00:00 (, 0) Starting emteria installer v0.6-16-gc6254ca
    +00:00 (, 0) Detected SSL support: true 
     - runtime version: "OpenSSL 1.0.2j  26 Sep 2016" 
     - build version: "OpenSSL 1.0.2j  26 Sep 2016"
    

    Any assistance would be greatly appreciated

  • Not sure if this helps:

    Faulting application name: installer.exe, version: 0.0.0.0, time stamp: 0x5c49a97d
    Faulting module name: ig9icd64.dll, version: 22.20.16.4708, time stamp: 0x594460aa
    Exception code: 0xc0000005
    Fault offset: 0x0000000000551369
    Faulting process id: 0x1ccc
    Faulting application start time: 0x01d55607ffd3cab0
    Faulting application path: C:\ProgramData\Emteria\installer.exe
    Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\ki123430.inf_amd64_042498c89f5f5cc0\ig9icd64.dll
    Report Id: f8f5e79e-aa75-4c92-a01e-5ccd568abe22
    Faulting package full name: 
    Faulting package-relative application ID: 
    
  • That's interesting. Seems to be an issue or incompatibility with that one file.
    ig9icd64.dll

    But sounds like that driver file is needed for the Intel Graphics Chip.

  • edited August 19

    Looking into this further, seems to be an issue with the Intel 520/620 series Graphics driver and it's support for OpenGL. E.g. here: https://forums.intel.com/s/question/0D50P0000490TmkSAE/accessviolation-in-ig9icd64dll?language=en_US

    For some reason my laptop bluescreens when trying to update the graphics driver so I'll just have to wait till I'm home from holiday and try on my desktop.

  • So I eventually managed to install latest Intel graphics drivers and this problem has gone away. Managed to flash SD card. The installation is now hanging on installing service exec 11

  • Not sure what that problem would be. Are you using the latest Emteria installer?

    It could be a corrupt windows service or something like that. You could try running checkdisk for errors.

    Or in command prompt
    sfc /scannow
    dism /online /cleanup-image /restorehealth

    I also managed to find this, not sure if it's related
    https://www.veritas.com/support/en_US/article.100016239.html

  • edited August 20

    Thanks @Cee123 - I got over the installer problem - it was a bug in the intel HD 520 series graphics driver - problem went away when I updated the graphics drivers.

    The current problem I'm having (as posted here https://forum.emteria.com/discussion/782/boot-stuck-on-init-starting-service-exec-11-system-bin-bootstat#latest) is that the android boot process hangs on:
    init: Starting service 'exec 11 (system/bin/bootstat/)'...

    Edit: just to clarify that this is when I've successfully flashed the sd card and I am trying to boot up the pi for the first time with Emteria... during the boot process, it hangs after the above terminal output

  • No worries. Ahhh OK it happens during the Emteria setup. Not sure what that would be. Really strange. :neutral:

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