Device lost Activation without Changes being made
in OS installer
Hello,
I am running Emteria 1.3.0 on a Raspberry Pi Model 3B+. This device was activated and worked without problems. Now I started the Raspi after 2 month of doing nothing with it and it stated that it is not activated. When I try to activate it, nothing happens and it says "provided data invalid". The activation via code and account fails. Why?
Thank you in advance for your help!
Kind regards
Fred
I am running Emteria 1.3.0 on a Raspberry Pi Model 3B+. This device was activated and worked without problems. Now I started the Raspi after 2 month of doing nothing with it and it stated that it is not activated. When I try to activate it, nothing happens and it says "provided data invalid". The activation via code and account fails. Why?
Thank you in advance for your help!
Kind regards
Fred
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Hello,
Since yesterday I am facing the same problem again. The device meanwhile says that Emteria version 7.4.0 is installed. The device RasPi 3B+ is connected to Ethernet and WLAN. When I started the system yesterday it told me that the version of Emteria is a evaluation copy. So I had a look into the settings and it told me that the device is NOT activated. So I first tried to activate it with the code. Then I tried it via the Emteria account. Both ways did not work. When I log into my Emteria account I am not able to see my device until I set terminated in the filter. Then I can see it. But why? perhaps you can help me to get my RasPi 3B+ online again.
Thank you in advance!
Best regards
Fred
I did all the same as you, as you'll maybe see from the thread I started today I have the same issue.
Any update from emteria, this is getting pretty annoying.
Nothing heard yet.
Still broken. Emteria have you anything to say on this, it's been a while.
Activating a device is only possible with an active subscription, but an already activated device on v7.4.0 should not deactivate / go back to evaluation mode.
Can you send a bugreport? - https://emteria.com/kb/bug-reporting#reporting-bugs
For private use it's probably best to redeem the voucher for a starter subscription which covers three devices: https://emteria.com/kb/starter-subscription
If you haven't received the voucher after registration send me a DM.
I have lost activation (on a previously working device) and I'm still unable to reactivate the device.

I have a purchased subscription for this device that was working fine until a couple of weeks back, now it won't apply. It was purchased 20/12/2017, if I type this code in now it says "No suitable code for this device"
Same thing happened to me. working device...licensed and suddenly says it's not activated. Re-entering the license information fails with a "error contacting server request was invalid" I even tried a clean install, same problem. As a paying customer, there must be a solution. even something simple like a new license number. This is ridiculous!
I was messaged by Emteria directly who issued a new license. My bought license was described as being expired, as apparently a new device can't be activated after a year, and this is effectively a new device.
Why it deactivated is another question, that seems to have no current explanation.