I am unable to use the MDM function of the premium subscription as the device never shows up as online. It appears to intermittently contact the server, as the "Last online" time does update from time to time. However, none of the software version information or system information appears under the System, Hardware, Networks, or USB tabs. None of the installed applications on the device show up under the Apps tab.
I am not sure if this could be a firewall issue, but I have checked all of the firewall logs and it does not appear anything is blocked.
Wondering if someone else uses the MDM and has had a similar experience.